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FactSet Troubleshooting Utility

This utility may be used to perform connection tests, send diagnostics, and resolves issues with FactSet software and Microsoft Office Integration.

FactSet Troubleshooting Utility 3
Prerequisites:
.NET Framework 4.7.1

If these components are already installed, you can launch the application now. Otherwise, please install the prerequisites and try again.
All Prequisites already installed.

FactSet Remote Assistance (Glance)

When instructed, please click the "Start" link below to download and run the Glance Guest executable.

FactSet Remote Assistance (GoToAssist)

Please enter your FactSet Remote Assistance Code below
 

FactSet Download Website

The FactSet Download website (https://www.factset.com/download) contains the latest FactSet application installers and many useful technical documents.

Applications

  • FactSet Workstation

Documents

  • FactSet Technology Overview Guide
  • FactSet Compatibility Table
  • FactSet Workstation: Quick Start Installation Guide
  • FactSet Workstation: Installation Guide
  • FactSet Workstation: OnlineComponents Cache Folder
  • FactSet Workstation: Framework Lifecycle Policy
  • FactSet Client Data Integration Technology Overview

Framework Lifecycle Policy

Further details on the FactSet software release cycle and the benefits of upgrading FactSet can be found in this white paper.
GR = General Release
EA = Early Adopter release
Framework PolicyFactSet FrameworkOnlineComponents OverlayReleaseOverlay Retirement
Future Release20162016.55 TBD
Optimal20162016.54EATBD
Optimal20162016.53GRTBD
Optimal20162016.52 TBD
Optimal20162016.51 TBD
Optimal20162016.50 TBD
Optimal20162016.49 TBD
Acceptable20162016.48 Jun 11 2024
Acceptable20162016.47 Jun 11 2024
Marginal20162016.46 Mar 5 2024
Marginal20162016.45 Mar 5 2024
Retired20162016.44 Dec 5 2023
Retired20162016.43 Dec 5 2023
Retired20162016.42 Sep 12 2023
Retired20162016.41 Sep 12 2023
Retired20162016.40 Jun 6 2023
Retired20162016.39 Jun 6 2023
Retired20162016.38 Mar 7 2023
Retired20162016.37 Mar 7 2023
Retired20162016.36 Dec 6 2022
Retired20162016.35 Dec 6 2022
Retired20162016.34 Aug 23 2022
Retired20162016.33 Aug 23 2022
Retired20162016.32 May 17 2022
Retired20162016.31 May 17 2022
Retired2016 2016.30 May 17 2022
Retired20162016.29 Feb 15 2022
Retired20162016.28 Feb 15 2022
Retired20162016.27 Feb 15 2022
Retired20162016.26 Aug 24 2021
Retired20162016.25 Aug 24 2021
Retired20162016.24 May 18 2021
Retired20162016.23 May 18 2021
Retired20162016.22 Feb 16 2021
Retired20162016.21 Feb 16 2021
Retired20162016.20 Feb 16 2021
Retired20162016.19 Nov 17 2020
Retired20162016.18 Nov 17 2020
Retired20162016.17 Nov 17 2020
Retired20162016.16 Jun 9 2020
Retired20162016.15 Jun 9 2020
Retired20162016.14 Mar 10 2020
Retired20162016.13 Mar 10 2020
Retired20162016.12 Dec 10 2019
Retired20162016.11 Dec 10 2019
Retired20162016.10 Aug 27 2019
Retired20162016.9 Aug 27 2019
Retired20162016.8 May 21 2019
Retired20162016.7 May 21 2019
Retired20162016.6 Feb 12 2019
Retired20162016.5 Feb 12 2019
Retired20162016.4 Nov 13 2018
Retired20162016.3 Aug 20 2018
Retired20162016.2 Jun 18 2018
Retired20162016.1 Apr 9 2018