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FactSet Troubleshooting Utility

This utility is used to perform connection tests, send diagnostics, and solve common issues with FactSet software and Microsoft Office Integration.

Prerequisites:

FactSet Remote Assistance

Please enter your FactSet Remote Assistance Code below
 

FactSet Troubleshooting Guide

The FactSet Troubleshooting Guide is intended for IT professionals supporting FactSet to utilize when encountering problems with FactSet. This document will cover various issues including but not limited to connectivity, Office integration, installation, and performance.

Windows Installer Cleanup Utility

The Windows Installer Cleanup Utility is a tool that can be used to remove Windows Installer configuration management information if a problem occurs.

FactSet Framework Overview

The FactSet Framework Overview provides details regarding the FactSet software release cycle and benefits of upgrading FactSet.
GR = General Release
EA = Early Adopter Release
Framework PolicyFactSet FrameworkOnlineComponents OverlayReleaseFramework Retirement
Future ReleaseAnnapurna2013.7 TBD
Future ReleaseAnnapurna2013.6 TBD
Future ReleaseAnnapurna2013.5 TBD
OptimalAnnapurna2013.4EATBD
OptimalAnnapurna2013.3GRTBD
OptimalAnnapurna2013.2 TBD
OptimalAnnapurna2013.1 TBD
AcceptableMatterhorn2012.5 Nov 10 2014
AcceptableMatterhorn2012.4 Nov 10 2014
AcceptableMatterhorn2012.3 Nov 10 2014
AcceptableMatterhorn2012.2 Nov 10 2014
AcceptableMatterhorn2012.1 Nov 10 2014
RetiredOlympus2011.5 Jul 9 2013
RetiredOlympus2011.4 Jul 9 2013
RetiredOlympus2011.3 Jul 9 2013