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FactSet Troubleshooting Utility

This utility is used to perform connection tests, send diagnostics, and solve common issues with FactSet software and Microsoft Office Integration.

FactSet Troubleshooting Utility 3
.NET Framework 4.5.2

If these components are already installed, you can launch the application now. Otherwise, please install the prerequisites and try again.

FactSet Remote Assistance (Glance)

When instructed, please click the "Start" link below to download and run the Glance Guest executable.

FactSet Remote Assistance (GoToAssist)

Please enter your FactSet Remote Assistance Code below

FactSet Download Website

The FactSet download website (https://www.factset.com/download) contains the latest FactSet installers plus a number of useful technical documents. Key documents hosted on this site include:

  • FactSet Installation Guide
  • FactSet Quick Start Installation Guide
  • FactSet Technology Overview Guide
  • FactSet Compatibility Table
  • FactSet Connect Instructions
  • FactSet Troubleshooting Guide
  • FactSet Client Data Integration Technology Overview

FactSet Workstation Download

Download the General Release if you wish to install a FactSet Framework that is widely deployed across a sizable user base.

Download the Early Adopter release for the most recent FactSet Workstation enhancements.

Framework Lifecycle Policy

Further details on the FactSet software release cycle and the benefits of upgrading FactSet can be found in this white paper.
GR = General Release
EA = Early Adopter release
Framework PolicyFactSet FrameworkOnlineComponents OverlayReleaseOverlay Retirement
Future Release20162016.35 TBD
Acceptable20162016.32 TBD
Acceptable20162016.31 TBD
Acceptable2016 2016.30 TBD
Marginal20162016.29 Feb 15 2022
Marginal20162016.28 Feb 15 2022
Marginal20162016.27 Feb 15 2022
Marginal20162016.26 Aug 24 2021
Marginal20162016.25 Aug 24 2021
Marginal20162016.24 May 18 2021
Marginal20162016.23 May 18 2021
Retired20162016.22 Feb 16 2021
Retired20162016.21 Feb 16 2021
Retired20162016.20 Feb 16 2021
Retired20162016.19 Nov 17 2020
Retired20162016.18 Nov 17 2020
Retired20162016.17 Nov 17 2020
Retired20162016.16 Jun 9 2020
Retired20162016.15 Jun 9 2020
Retired20162016.14 Mar 10 2020
Retired20162016.13 Mar 10 2020
Retired20162016.12 Dec 10 2019
Retired20162016.11 Dec 10 2019
Retired20162016.10 Aug 27 2019
Retired20162016.9 Aug 27 2019
Retired20162016.8 May 21 2019
Retired20162016.7 May 21 2019
Retired20162016.6 Feb 12 2019
Retired20162016.5 Feb 12 2019
Retired20162016.4 Nov 13 2018
Retired20162016.3 Aug 20 2018
Retired20162016.2 Jun 18 2018
Retired20162016.1 Apr 9 2018