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FactSet Troubleshooting Utility

This utility is used to perform connection tests, send diagnostics, and solve common issues with FactSet software and Microsoft Office Integration.

FactSet Troubleshooting Utility 3
Prerequisites:
FactSet Troubleshooting Utility 2
Prerequisites:

FactSet Remote Assistance

Please enter your FactSet Remote Assistance Code below
 

FactSet Download Website

The FactSet download website (https://www.factset.com/download) contains the latest FactSet installers plus a number of useful technical documents. Key documents hosted on this site include:

  • FactSet Installation Guide
  • FactSet Quick Start Installation Guide
  • FactSet Technology Overview Guide
  • FactSet Compatibility Table
  • FactSet Connect Instructions
  • FactSet Troubleshooting Guide
  • FactSet Client Data Integration Technology Overview

Framework Lifecycle Policy

Further details on the FactSet software release cycle and the benefits of upgrading FactSet can be found in this white paper.
GR = General Release
EA = Early Adopter Release
Framework PolicyFactSet FrameworkOnlineComponents OverlayReleaseFramework Retirement
Future Release20162016.11 TBD
Optimal20162016.10EATBD
Optimal20162016.9GRTBD
Acceptable20162016.8 TBD
Acceptable20162016.7 TBD
Marginal20162016.6 TBD
Marginal20162016.5 TBD
Marginal20162016.4 TBD
Marginal20162016.3 Aug 20 2018
Retired20162016.2 Jun 18 2018
Retired20162016.1 Apr 9 2018
RetiredAnnapurna2013.15 Nov 13 2017
RetiredAnnapurna2013.14 Nov 13 2017
RetiredAnnapurna2013.13 Nov 13 2017
RetiredAnnapurna2013.12 Nov 13 2017
RetiredAnnapurna2013.11 Nov 13 2017
RetiredAnnapurna2013.10 Nov 13 2017
RetiredAnnapurna2013.9 Nov 13 2017
RetiredAnnapurna2013.8 Nov 13 2017
RetiredAnnapurna2013.7 Nov 13 2017
RetiredAnnapurna2013.6 Nov 13 2017
RetiredAnnapurna2013.5 Nov 13 2017
RetiredAnnapurna2013.4 Nov 13 2017
RetiredAnnapurna2013.3 Nov 13 2017
RetiredAnnapurna2013.2 Nov 13 2017
RetiredAnnapurna2013.1 Nov 13 2017