FactSet Troubleshooting Utility
This utility is used to perform connection tests, send diagnostics, and solve common issues with FactSet software and Microsoft Office Integration.
FactSet Troubleshooting Utility 3
Prerequisites:
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.NET Framework 4.5.2
If these components are already installed, you can launch the application now. Otherwise, please install the prerequisites and try again.
All Prequisites already installed.
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FactSet Remote Assistance (Glance)
When instructed, please click the "Start" link below to download and run the Glance Guest executable.
FactSet Remote Assistance (GoToAssist)
FactSet Download Website
The FactSet download website (https://www.factset.com/download) contains the latest FactSet installers plus a number of useful technical documents. Key documents hosted on this site include:
- FactSet Installation Guide
- FactSet Quick Start Installation Guide
- FactSet Technology Overview Guide
- FactSet Compatibility Table
- FactSet Connect Instructions
- FactSet Troubleshooting Guide
- FactSet Client Data Integration Technology Overview
FactSet Workstation Download
Download the General Release if you wish to install a FactSet Framework that is widely deployed across a sizable user base.
Download the Early Adopter release for the most recent FactSet Workstation enhancements.
Framework Lifecycle Policy
Further details on the FactSet software release cycle and the benefits of upgrading FactSet can be found in this
white paper.
GR = General Release
EA = Early Adopter release
Framework Policy | FactSet Framework | OnlineComponents Overlay | Release | Overlay Retirement |
Future Release | 2016 | 2016.49 | | TBD |
Optimal | 2016 | 2016.48 | EA | TBD |
Optimal | 2016 | 2016.47 | GR | TBD |
Acceptable | 2016 | 2016.46 | | TBD |
Acceptable | 2016 | 2016.45 | | TBD |
Acceptable | 2016 | 2016.44 | | Dec 5 2023 |
Marginal | 2016 | 2016.43 | | Dec 5 2023 |
Marginal | 2016 | 2016.42 | | Sep 12 2023 |
Marginal | 2016 | 2016.41 | | Sep 12 2023 |
Marginal | 2016 | 2016.40 | | Jun 6 2023 |
Marginal | 2016 | 2016.39 | | Jun 6 2023 |
Retired | 2016 | 2016.38 | | Mar 7 2023 |
Retired | 2016 | 2016.37 | | Mar 7 2023 |
Retired | 2016 | 2016.36 | | Dec 6 2022 |
Retired | 2016 | 2016.35 | | Dec 6 2022 |
Retired | 2016 | 2016.34 | | Aug 23 2022 |
Retired | 2016 | 2016.33 | | Aug 23 2022 |
Retired | 2016 | 2016.32 | | May 17 2022 |
Retired | 2016 | 2016.31 | | May 17 2022 |
Retired | 2016 | 2016.30 | | May 17 2022 |
Retired | 2016 | 2016.29 | | Feb 15 2022 |
Retired | 2016 | 2016.28 | | Feb 15 2022 |
Retired | 2016 | 2016.27 | | Feb 15 2022 |
Retired | 2016 | 2016.26 | | Aug 24 2021 |
Retired | 2016 | 2016.25 | | Aug 24 2021 |
Retired | 2016 | 2016.24 | | May 18 2021 |
Retired | 2016 | 2016.23 | | May 18 2021 |
Retired | 2016 | 2016.22 | | Feb 16 2021 |
Retired | 2016 | 2016.21 | | Feb 16 2021 |
Retired | 2016 | 2016.20 | | Feb 16 2021 |
Retired | 2016 | 2016.19 | | Nov 17 2020 |
Retired | 2016 | 2016.18 | | Nov 17 2020 |
Retired | 2016 | 2016.17 | | Nov 17 2020 |
Retired | 2016 | 2016.16 | | Jun 9 2020 |
Retired | 2016 | 2016.15 | | Jun 9 2020 |
Retired | 2016 | 2016.14 | | Mar 10 2020 |
Retired | 2016 | 2016.13 | | Mar 10 2020 |
Retired | 2016 | 2016.12 | | Dec 10 2019 |
Retired | 2016 | 2016.11 | | Dec 10 2019 |
Retired | 2016 | 2016.10 | | Aug 27 2019 |
Retired | 2016 | 2016.9 | | Aug 27 2019 |
Retired | 2016 | 2016.8 | | May 21 2019 |
Retired | 2016 | 2016.7 | | May 21 2019 |
Retired | 2016 | 2016.6 | | Feb 12 2019 |
Retired | 2016 | 2016.5 | | Feb 12 2019 |
Retired | 2016 | 2016.4 | | Nov 13 2018 |
Retired | 2016 | 2016.3 | | Aug 20 2018 |
Retired | 2016 | 2016.2 | | Jun 18 2018 |
Retired | 2016 | 2016.1 | | Apr 9 2018 |