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FactSet Troubleshooting Utility

This utility is used to perform connection tests, send diagnostics, and solve common issues with FactSet software and Microsoft Office Integration.

FactSet Troubleshooting Utility 3
FactSet Troubleshooting Utility 2

FactSet Remote Assistance

Please enter your FactSet Remote Assistance Code below

FactSet Download Website

The FactSet download website (https://www.factset.com/download) contains the latest FactSet installers plus a number of useful technical documents. Key documents hosted on this site include:

  • FactSet Installation Guide
  • FactSet Quick Start Installation Guide
  • FactSet Technology Overview Guide
  • FactSet Connect Instructions
  • FactSet Troubleshooting Guide
  • FactSet Client Data Integration Technology Overview

FactSet Framework Overview

The FactSet Framework Overview provides details regarding the FactSet software release cycle and benefits of upgrading FactSet.
GR = General Release
EA = Early Adopter Release
Framework PolicyFactSet FrameworkOnlineComponents OverlayReleaseFramework Retirement
Future Release20162016.9 TBD
Optimal20162016.7 TBD
Acceptable20162016.6 TBD
Acceptable20162016.5 TBD
Acceptable20162016.4 TBD
Marginal20162016.3 TBD
Marginal20162016.2 TBD
Marginal20162016.1 Apr 9 2018
RetiredAnnapurna2013.15 Nov 13 2017
RetiredAnnapurna2013.14 Nov 13 2017
RetiredAnnapurna2013.13 Nov 13 2017
RetiredAnnapurna2013.12 Nov 13 2017
RetiredAnnapurna2013.11 Nov 13 2017
RetiredAnnapurna2013.10 Nov 13 2017
RetiredAnnapurna2013.9 Nov 13 2017
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RetiredAnnapurna2013.6 Nov 13 2017
RetiredAnnapurna2013.5 Nov 13 2017
RetiredAnnapurna2013.4 Nov 13 2017
RetiredAnnapurna2013.3 Nov 13 2017
RetiredAnnapurna2013.2 Nov 13 2017
RetiredAnnapurna2013.1 Nov 13 2017