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FactSet Troubleshooting Utility

This utility may be used to perform connectivity tests, send diagnostics, and resolves issues with FactSet software and Microsoft Office Integration.

FactSet Troubleshooting Utility 3
Prerequisites:
.NET Framework 4.7.1

If these components are already installed, you can launch the application now. Otherwise, please install the prerequisites and try again.
All Prequisites already installed.

FactSet Remote Assistance (Glance)

When instructed, please click the "Start" link below to download and run the Glance Guest executable.

FactSet Remote Assistance (GoToAssist)

Please enter your FactSet Remote Assistance Code below
 

FactSet Download Website

The FactSet Download website (https://www.factset.com/download) contains the latest FactSet application installers and many useful technical documents.

Applications

  • FactSet Workstation

Documents

  • FactSet Technology Overview Guide
  • FactSet Compatibility Table
  • FactSet Workstation: Quick Start Installation Guide
  • FactSet Workstation: Installation Guide
  • FactSet Workstation: OnlineComponents Cache Folder
  • FactSet Workstation: Framework Lifecycle Policy
  • FactSet Client Data Integration Technology Overview

Framework Lifecycle Policy

Further details on the FactSet software release cycle and the benefits of upgrading FactSet can be found in this white paper.
GR = General Release
EA = Early Adopter release
Framework PolicyFactSet FrameworkVersionReleaseRunning Version RetirementInstalled Version Retirement
Future Release20162016.61 TBDTBD
Optimal20162016.60EATBDTBD
Optimal20162016.59GRTBDTBD
Acceptable20162016.58 TBDTBD
Acceptable20162016.57 TBDTBD
Acceptable20162016.56 Aug 26 2025TBD
Acceptable20162016.55 Aug 26 2025TBD
Marginal20162016.54 May 27 2025TBD
Marginal20162016.53 May 27 2025TBD
Marginal20162016.52 May 27 2025TBD
Marginal20162016.51 Feb 25 2025TBD
Marginal20162016.50 Feb 25 2025TBD
Marginal20162016.49 Feb 25 2025TBD
Retired20162016.48 Jun 11 2024TBD
Retired20162016.47 Jun 11 2024TBD
Retired20162016.46 Mar 5 2024TBD
Retired20162016.45 Mar 5 2024TBD
Retired20162016.44 Dec 5 2023TBD
Retired20162016.43 Dec 5 2023TBD
Retired20162016.42 Sep 12 2023TBD
Retired20162016.41 Sep 12 2023TBD
Retired20162016.40 Jun 6 2023TBD
Retired20162016.39 Jun 6 2023TBD
Retired20162016.38 Mar 7 2023TBD
Retired20162016.37 Mar 7 2023TBD
Retired20162016.36 Dec 6 2022TBD
Retired20162016.35 Dec 6 2022TBD
Retired20162016.34 Aug 23 2022TBD
Retired20162016.33 Aug 23 2022TBD
Retired20162016.32 May 17 2022TBD
Retired20162016.31 May 17 2022TBD
Retired2016 2016.30 May 17 2022TBD
Retired20162016.29 Feb 15 2022TBD
Retired20162016.28 Feb 15 2022TBD
Retired20162016.27 Feb 15 2022TBD
Retired20162016.26 Aug 24 2021TBD
Retired20162016.25 Aug 24 2021TBD
Retired20162016.24 May 18 2021TBD
Retired20162016.23 May 18 2021TBD
Retired20162016.22 Feb 16 2021TBD
Retired20162016.21 Feb 16 2021TBD
Retired20162016.20 Feb 16 2021TBD
Retired20162016.19 Nov 17 2020TBD
Retired20162016.18 Nov 17 2020TBD
Retired20162016.17 Nov 17 2020TBD
Retired20162016.16 Jun 9 2020TBD
Retired20162016.15 Jun 9 2020TBD
Retired20162016.14 Mar 10 2020TBD
Retired20162016.13 Mar 10 2020TBD
Retired20162016.12 Dec 10 2019TBD
Retired20162016.11 Dec 10 2019TBD
Retired20162016.10 Aug 27 2019TBD
Retired20162016.9 Aug 27 2019TBD
Retired20162016.8 May 21 2019TBD
Retired20162016.7 May 21 2019TBD
Retired20162016.6 Feb 12 2019TBD
Retired20162016.5 Feb 12 2019TBD
Retired20162016.4 Nov 13 2018TBD
Retired20162016.3 Aug 20 2018TBD
Retired20162016.2 Jun 18 2018Oct 22 2024
Retired20162016.1 Apr 9 2018Oct 16 2024